Frequently Asked Questions
Everything you need to know about bringing DROOL into your home.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your products sustainably sourced?
At DROOL, we prioritize ethical manufacturing. Over 80% of our wooden furniture is FSC-certified, and we use recycled materials in our textile collections whenever possible.
Do you offer fabric and material swatches?
Yes! You can order up to five fabric or leather swatches for free to ensure the texture and color perfectly match your living space before you commit to a purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.
How do I track my delivery?
Once your order leaves our warehouse, you will receive an email with a tracking link. For large furniture deliveries, our carrier will call you to schedule a specific delivery window.