Returns & Exchanges
At DROOL, we want you to love your home as much as we do, which is why we offer a 30-day window for returns or exchanges on all eligible decor and furniture. If your new piece isn't quite the right fit, our simple return process ensures your space stays curated exactly how you envisioned it.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully repack your items in their original packaging, ensuring all protective padding is included to prevent damage during transit.
Attach Your Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your box.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing